...an official announcement. Translation: I don’t want to have to answer any difficult questions. The question is, did this week’s anonymous contributor make an official announcement by providing this translation?...…
ManagementSpeak: You need to get on board. Translation: Quit asking questions and do it. Thanks to this week’s anonymous contributor, who got on board with this excellent translation....…
...off on. Translation: No one bothered to study how the work is really done. Correspondent L.T. has no questions as to why the actual customer in the trenches is confused....…
...an official announcement. Translation: I don’t want to have to answer any difficult questions. The question is, did this week’s anonymous contributor make an official announcement by providing this translation?...…
...blue eyes. It tells you the person named “John Smith” has blond hair and blue eyes. It also tells you I’ve either inferred John is male because in my experience...…
...and interactions over processes and tools. Working software over comprehensive documentation. Customer collaboration over contract negotiation. Responding to change over following a plan. You know what’s coming. Look at your...…
...me.”) On the boss’s side, it’s a tough situation. When you know someone who works for you is about to make a mistake due to inexperience or insufficient expertise, the...…
...the Help Desk … was jeopardized by the insistence on measuring individual performance. That metric? Demand/Capacity. So long as it’s enough less than one to cover day-to-day variations in demand,...…
...the significance of improved technology. That’s okay – your goal was to kill the idea, and once you force the discussion into specific details you have the moral high ground,...…
It’s the Edison Ratio again — Thomas Edison’s famous explanation of genius as one percent inspiration and ninety-nine percent perspiration. The Edison Ratio is why I haven’t yet written about...…