...— they give it their closest attention. That’s because a company’s compensation system is the loudest, clearest, and most emphatic communications channel it has for explaining to employees what it...

...to negotiations, either. When you’re gathering information, silence on the part of the person you’re asking is an invitation for you to offer an answer. Don’t, even if you know...

...research firms. It’s equally true when it comes to the sources of information you rely on inside your company. In small businesses, much of your information comes from direct observation....