It’s the experience that matters
...for when customers want to: Research a product; buy it; complain about it; return it, or complain about a different touchpoint. They want as few interactions as possible. Get rid...… (9 comments)
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Comp logic
...in addition creates a financial incentive for employees to stay with the company. In fact, you can give a smaller option grant and vest it over five years, especially if...…
You can’t push process by pushing processes — IT CSFs #5 and #6
...qualifies as another IT CSF. Because if you think the IT staff can wreck your plans through malicious obedience, just imagine how much damage one of your managers can do....… (5 comments)
A holiday card to the industry – 2008
...— you’ll recover on the next one. Don’t let it get to you.” If you hit a bad shot, you’ll curse yourself for a fool, ruining your next five shots...… (19 comments)
Trust your feelings my *&#%
...it is a social imperative. Your employer certainly won’t do it for you. It’s looking out for its shareholders. If you don’t protect yourself, you’re unprotected. Assessing your moral obligations...…
Where the ITaaS IT-as-a-business metaphor does fit
...potential customers, and their interconnections and interplay. Messages: Everything you want customers, consumers, wallets, and your marketplace to know about your company and its products and services. Once the ITaaS...… (4 comments)
Competitors, mechanics, referees, and economists
...competitors. They’ll assess how other companies are trying to gain mindshare and marketshare at their expense, and plan countermoves so they win more mindshare and marketshare instead. They invest in...… (10 comments)
A holiday card to the industry, 2013
...of the year off. I hope you enjoy everything about the season, however you choose to celebrate it and whoever you choose to celebrate it with. See you in January....… (9 comments)
Brain dumping
...Einstein’s dicta: “If you can’t explain it simply, you don’t understand it well enough.” Bad meta-message. How can someone keep themselves from becoming a brain-dumper? Here’s one approach: Start by...… (9 comments)
A Management Bestiary, Part III
...about that much less productive than any non-Remora-afflicted teams you’re compared to. What to do when a Remora suctions onto you? What managers can (and can’t) do Managers can do...… (6 comments)