...tricky part is finding the right point of balance separating supporting “ownership” (or, better, “stewardship,” and embracing the dysfunction of organizational siloes. Data quality— We cannot build a trusted single...(0 comment)

...of people who represent constituencies, legitimizing constituency interests as a factor in making decisions (read “the silos win”). Decisions are political compromises — not a bad thing, but decisions and...(2 comments)

...service mindset Emphasizes employee satisfaction Limitations of internal customer concept: May promote silos Can blur roles and responsibilities May not reflect organizational dynamics Not bad. Personally, I think it’s too...(14 comments)