...gets to what just might be the most pernicious consequence of Boeing’s Dreamliner outsourcing decision, and one it very much has in common with traditional IT outsourcing arrangements: brain drain....…
...service. So you improve fulfillment (improved quality) and customer service (reduced cycle time). Revenue increases. Try proving your improvements were the cause. You can’t. You can’t even measure customer satisfaction...…
...of conversation about what the business should do. One starts with shareholder value and how to maximize it, or some other formulation built around what’s good for the company. Examples:...…
...it has no excuse for its products’ poor construction. And when the most significant innovations it can call its own specify and render fonts, something is seriously wrong. (We’re still...…
...negative profits, layoffs, the failure of huge financial institutions and layoffs. One might almost think something important went on back then. In its last months the Bush administration, and in...…
What is a culture of honest inquiry, and how do you create one? Here’s one place to start: Don’t let anyone hide from logic whose results they don’t like. Including...…
...knowledge and ability, go for the knowledge and ability. Both will help you get certified. But only one will help you in the job once you get in the door....…
...concentrating on how to make telecommuting work, both for the organization and for its telecommuters. If you’re interested you’ll find the columns here.) What I didn’t cover in any of...…
...which situations your natural tendencies fit best — and where they can limit you — will help you get there. Unless you’re a Kindergartner. If that’s the case: Grow up....…
...evidence-informed decision-making: Don’t start by gathering evidence. Evidence does, of course, play a key role in evidence-informed decision-making (and what would you do without KJR to give you profound insights...…
