Still the “Toughest Job in the World”?
...only can you focus on one big thing, focusing the company on one big thing is your job. When you run IT, you don’t get to delegate all the nasty...… (2 comments)
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Creating a learning organization
...about rewards and motivation. It’s about the most tangible form of communication a company has — what it pays for. To understand this point, compare these two phrases: “Here’s what...…
To trust, or not to trust. Is that the question?
...it so. However, in the land of Citrix, an easy journey, lies resolution.” Hamlet: “And what debt shall we incur to Citrix’s sovereign?” Polonius, in vexation: “My lord, thou canst...…
ITaaS: If they’re going to be your customers, make them your tenants
...And so on. Landlords have responsibilities beyond giving each tenant what that tenant asks for, in the form the tenant asks for it. IT-as-landlord is in a similar situation. It...… (3 comments)
A leaner and meaner contest
...the ones who, when asked which of the three most common themes is their company’s driving force (product innovation, customer intimacy, or operational efficiency) respond, “All three.” It’s a paradox:...… (1 comment)
Fun for fun and profit
...Saddam and Osama Adopt Shaved Ape Baby (part of its ongoing coverage of Saddam Hussein and Osama bin Laden’s secret marriage) — it might not have survived reality’s onslaught. For...…
IT and IATA share two letters
...because … we can shrink the luggage we own with a hacksaw and duct tape to make it fit? And if passengers can’t pack as much into their carry-on luggage,...… (16 comments)
Policy prevention (first appeared in InfoWorld)
...when your policy crosses some invisible line that can land your employer in court. Avoid policies whenever you can, and consider: “policy” and “police” have a common etymology. – Bob...… (1 comment)
Dealing with ornery end-users (first appeared in InfoWorld)
...face-to-face: Tip #1: Defuse frustration: You won’t have a productive conversation until you get past it. Empathize, and redirect attention away from the emotional context to the actual problem. One...…
The answer: Little, brittle, and fiddle (first appeared in InfoWorld)
...in a hermetically sealed mayonnaise jar on Funk and Wagnall’s doorstep.” In best Carnac/Kovacs fashion, the answer is, “Little, brittle, and fiddle.” But you have to wait for the question...…