This is a tale of three departures and their lessons for IT leaders.
Departure #1 is Steven Slater. In case you’ve been living in a cave, Slater, a JetBlue flight attendant, experienced an intense customer relationship opportunity with a passenger who retrieved her luggage before the plane reached the gate.
Balance, it appears, is the new political incorrectness.
Unsubscribes peaked following last week’s satire that drew parallels between voter outrage and how bad bosses have treated people over the years. It was clear many would have had no problem with the subject matter had I validated their outrage instead.
Now don’t go away … this column is about you as a business leader, not matters of public policy. Honest. Stay with me.
The subject: How business leaders should interpret the news.
