“I’m vertical. I have a pulse. I’m cautiously optimistic.” – A client team member’s response when we asked how he was doing that morning
Our 2024 Holiday Card from Bob and Greg
There is only one possible topic for any Holiday letter, and it is optimism.
We are naturally looking ahead to another orbit around our G-type star, after the winter solstice, perihelion, Sir Isaac Newton’s birthday, and the other seasonal events we celebrate. Nor do we want to bore others or remind ourselves about how entropy is catching up with us individually. So, we will be optimistic and talk about how we as leaders need to be optimistic.
This topic is pretty easy to write about this year. The technology we use and implement is getting better, safer and easier to use every day. We are being freed up to work on some of the more difficult problems we face as a profession, and it seems like we are rising to the occasion as a Profession. We are blessed with an abundance of new knowledge, coupled with our ambition to make our professional and personal lives better.
Sound overly optimistic? Maybe, especially as optimism bias is a well-known cause of bad decisions.
But then there’s this conundrum: With optimism we might fail, but without it we never try anything difficult. And there’s this: As a general rule those pesky human beings who can aggravate us to the nth degree will either live up to our expectations or down to them. So as leaders, if we want our teams to accomplish great things, we owe them our clear expectation that they’re fully capable of achieving what we ask of them.
As leaders, as we focus on the challenges with our teams, optimism is a key tool for managing these challenges toward a better resolution. Taking the optimistic approach towards challenges may be the part that we want to work on as a conscious choice.
Much of how we each build our own style of leadership is based on what we have experienced when we have been led by others. Leaders, like parents, either lead as they’ve been led because they admired the style when they experienced it, or they lead in a style that’s a diametric opposite to how past leaders treated them poorly and ineffectively.
We can probably all put together rosters in our heads of effective, optimistic leaders, as well as lists of effective (or not) pessimistic or negative leaders.
From a purely utilitarian approach, both approaches can be effective in meeting challenges—but the Optimistic leadership style seems better suited for creating long term solutions.
Building on this more, a mentor of mine once asked me to create a list of the people that I admired the most, and then write down the leadership tool that I can take from each person on the list. Optimistic problem solving came out as one of the key points that worked for all of them.
So, consider this card to be our encouragement. Your teams need you, but they particularly need your optimism. What you will get in return is the best version of your team and a better version of yourself, giving you reasons to be optimistic about the upcoming year.
Happy Holidays to you and your teams, from Greg and Bob. See you in 2025.