If I’ve said it once, I’ve said it a hundred times: IT generally shouldn’t run itself as a business that sells to its internal customers. It should, instead, act as an active, integral part of the organization, collaborating with everyone else to create value for Real Paying Customers.

Something else I’ve often recommend: Don’t think of yourself as an employee. Think of yourself as the business named You. Your employer is your customer, to whom you’re selling your valuable services.

Isn’t there just a tiny bit of contradiction between these two positions?