In election years past, I’ve avoided the temptation to endorse a particular presidential candidate. The temptation this year is, if anything, stronger than ever, but talk about a slippery slope …

So this week’s re-run from 2007 isn’t so much an endorsement than a suggested thought process for deciding who deserves your vote.

Or, if that’s too hard, who deserves your vote less.

– Bob


I’m going to form a new political party — the Competence Party. Our platform: Competence does matter … a lot more than policy.

We’re deep in the heart of presidential electioneering. Here’s what I haven’t heard from any of the candidates: “If you elect me, I will appoint the best people to every position in government, and I define ‘best’ as ‘most qualified to effectively take care of the people’s business.”

Here’s what I also haven’t heard: “As president, I will insist that everyone who works for me gives me the most accurate information possible — the information I need to hear, not the information I want to hear. I will base my decisions on this information. The only time I will trust my gut is when I decide what to eat.”

Anyone can present ideas that seem brilliant in sound bites and PowerPoint slides. It takes competence to make something useful happen. Most of what any administration ought to be doing is pretty much the same regardless of any policy specifics. That’s especially true if you inject competence into the process of policy formation, to weed out the alternatives that just won’t work.

If you think I’m singling out the current administration, or any recent administration for praise or criticism, I’m not. Form your own conclusions about either or both.

This is about the coming election. Based on the current round of speeches and debates, there are only three conclusions a reasonable person can draw. One is that the candidates think policy issues are all that matter — that if you’re headed in the right direction, then everything else will happen as if by magic. Another is that one or two candidates really do care about competence but are afraid to raise the issue for some reason. The third is that the candidates figure we citizens don’t think competence is important.

Nothing, not even character, is more important.

If you want to join the Competence Party you have to accept the party’s platform. Raise your right hand, place your left on whatever book you want (the Competence Party doesn’t much care where or whether you worship, so long as you’re good at what you do) and vow to uphold these principles:

  • We will know what we want to accomplish, be clear in how we describe it, and know why it’s a good idea.
  • We will concentrate our efforts on a small number of important goals, recognizing that if we try to accomplish everything we’ll end up accomplishing nothing.
  • We will be realistic. We will choose courses of action only from among those possibilities predicated on all physical objects obeying the laws of physics, human nature not somehow changing for the better, and what has gone wrong in the past having something useful to teach us.
  • Our decisions will always begin by examining the evidence. And we will recognize that when our cherished principles collide with the evidence, the evidence wins. Every time.
  • With new evidence we will reconsider old decisions. Without it, we won’t.
  • We will never mistake our personal experience for hard evidence. Personal experience is the evidence we know best. It’s also a biased sample.
  • We will think first, plan next, and only then act. The only exception is a true emergency, where making any decision in the next two minutes is better than making the right decision sometime in the next several days.
  • We will never mistake hope for a plan. A plan describes what everyone has to do, in what order, to achieve a goal. Vague intentions and platitudes don’t.
  • We will sweat the details. Vague intentions and platitudes don’t have any, which is why those who stop with them always fail.
  • We will put the most qualified person we can find in every position. We’ll find some other way to reward high-dollar campaign contributors. Also, if we find someone is not able to succeed at what we’ve asked them to do, we’ll replace them with someone who is.
  • We will never blame anything on the law of unintended consequences. Our job is to foresee consequences, which we can usually do if we think things through.

No, I’m not really going to try to form the Competence Party. It’s enough of a challenge applying these principles to our day-to-day work. I’m not really suggesting you join, either — you’ll have plenty to do applying them to your day-to-day leadership.

And, anyway, building a political party from scratch isn’t something I’m competent to do.

Greg says:

I’ve been hearing concerns in multiple organizations from people who work remotely, whether “remote” is a branch office or home office.

The complaints? That remote colleagues are missing out on important conversations that only happen in hallways, company break rooms, or around the foosball table.

Looking through the looking glass, there’s a managerial aspect of the situation, which, perhaps surprisingly, constitutes a breakdown of the old RACI chart (if you aren’t familiar with the framework, it’s an account of who does what on all project tasks – who performs work (Responsible); who decides something (Accountable); who influences (Consulted); and who cares (Informed; except for when the “I” stands for “Ignored”).

Virtualizing the workforce has revealed that RACI is no longer complete, and probably never was. RACI, as it turns out, is limited to a transactional view of employee interrelationships: Many project decisions are made “around the water cooler,” beyond the reach of project task assignments. To manage well we need another “I” – “Informal.”

 

 Bob says:

Maybe this is just a tangent, but one of the great leadership challenges virtualizing the workforce creates is that “What employees want” is only exceeded in its fogginess by “What management wants.”

As you point out, employees miss the watercooler effect and all the related socializing, informal brainstorming and so on that remote work has left behind. At the same time they like the convenience of not having to commute to a centralized office.

Meanwhile, managers want to be able to establish a consistent business culture – a goal already made difficult in a branch office situation even before Remote Work became a thing – while also keeping management/employee interactions relational rather than deteriorating into a purely transactional mode.

And while they want all of this, this they want to keep their workforce happy with their work situation.

So fess up, Greg. You manage people. How do you handle, and encourage them to handle, the growing gap separating the addition of Zoom to the missing RACI entry?

 

Greg says:

To be honest, there doesn’t seem to be a magic bullet–yet.   What seems to be the best solution so far is regular, face to face interactions, where people get these watercooler interactions that they need.  When technology has been tried, such as tablet based virtual telepresence robots or collaborative smart boards, they generally end up collecting dust.  When Google tried to replicate the sense of being in a room and working together to solve a problem, they ultimately gave up.

I am cautiously optimistic that AI tools will help us sift through the communications and help us find those important nuggets of information that lead  to feeling  “Consulted” and “Informed”.

 

Bob says:

I keep wondering if some of the solution is as prosaic as the Surface Pro stylus, coupled with a decently intuitive White Board app, along with sufficient training in its use, plus leader commitment to actually using it. The goal is to replicate the chemistry of a bunch of people in a room together, surrounded by whiteboards and fully charged Dry Erase markers.

Or am I just engaging in optimism bias, with a generous dose of wishful thinking?