Principle #3 of the KJR Manifesto (aka Keep the Joint Running: A Manifesto for 21st Century Information Technology) states that bad metrics are worse than no metrics: If you have no metrics you’re ignorant and know it. Bad metrics, in contrast, give either the wrong answer to the right question or answer the wrong question.
Which brings us to the question of how to spot weak managers.
What is a culture of honest inquiry, and how do you create one?
Here’s one place to start: Don’t let anyone hide from logic whose results they don’t like.
Including yourself.
Last week’s column proposed that in our current extraordinary circumstances you consider replacing several employees who “meet expectations” with one exceptional new hire.
It started out as a very different column, all about valuing and preserving the people you have. I hated the column’s conclusions.
