ManagementSpeak: We’re all professionals here, right?
Translation: The reason we pay you a salary is because we expect you to work a lot of uncharged overtime.
This week’s contributor got what exempt employees get for overtime: the satisfaction of a job well done.
So what’s holding you back? Yes, you … the one with one hand on the mouse, looking at the screen! You must have heard something good that’s worth repeating up here.

George Will is catching up to me.

Two weeks ago he caught on to something I covered 21 years prior — that the average American is more affluent by most measures than the wealthiest of historical figures.

Then, last week he wrote about Baumol’s disease a mere 16 years after yours truly wrote about it in this space.

Do you think Mr. Will is mining the KJR archives? Are you? Please do. There’s good stuff in there, if I do say so myself.

In any event, Baumol’s disease is why sometimes you can’t increase productivity no matter what you try. It’s because, to use the classic example, the number of musicians Beethoven needed to play one of his string quartets back when he was composing is exactly the same as the number needed today, when he’s decomposing.

Baumol’s disease is an example of “market failure” — situations where a marketplace fails to efficiently allocate goods and services.

Which has what to do with managing IT?

I’m glad you asked. The answer is, nothing at all, if you’re among the enlightened IT leaders who have rejected what used to be considered best practice: Running an IT organization like a business — like an independent supplier delivering goods and services to its “internal customers.”

But like it or not, sometimes IT is stuck in the role of internal supplier. If you’re among the stuckees, and don’t have a clear path to unsticking yourself, you have little choice but to treat the rest of the enterprise as the market you trade in.

If that’s your situation, it’s worth a bit of your time and attention learning some of the better-known causes of market failure, figuring out whether they might apply to your internal market, and if they do, what you can do to mitigate the effects.

Market Failure Cause #1: Baumal

Since I brought up Dr. Baumal and his disease, it’s worth thinking through how it might apply to IT. It probably doesn’t have much impact on application development, or at least, not yet — most app dev shops have a number of opportunities for improving productivity.

It probably doesn’t apply to IT operations, either: Few have taken full advantage of all opportunities to automate infrastructure management and administration, and that’s before the cloud comes into play.

But business analysts and relationship managers are a different story. A lot of this work is person-to-person, and there’s a limit to how much you can compress conversations without losing the point.

Market Failure Cause #2: Monopolies

Market economies rely on the effects of competition to achieve efficient allocation of goods and services.

But internal IT isn’t supposed to have competitors. In this it’s like modern-day power companies, or perhaps urban cable service providers.

In the world at large, society deals with monopolies by establishing regulatory bodies such as public utilities commissions, which establish rules, regulations, and rates that give consumers roughly the same prices and quality of service they’d get if it was possible to avoid having monopoly providers.

Traditional IT has used much the same approach, setting up IT steering committees to allocate IT services.

It’s possible to avoid this path to unpopularity through the use of charge-backs, also known as transfer pricing. Whoever has budget can use it to buy IT services from the IT service catalog. Which seems much better, except that all this really does is move responsibility for IT resource allocation upstream to the corporate budgeting process, which achieves the near-impossible feat of being even less popular than IT’s governance processes.

IT can de-monopolize itself, though, by encouraging what’s usually called “shadow IT” — information technology implemented without engaging IT’s services at all. This increases the number of information technology providers in the company, creating true competition.

This doesn’t have to become a free-for-all, either, although this characterization comes up just about always when I recommend promoting shadow IT.

What’s needed is what happens in non-monopolized marketplaces. Take, for example, the construction business. There’s plenty of competition, but it isn’t a free-for-all at all. What keeps it all in check is a regulatory apparatus that establishes the rules all builders must adhere to.

IT already has an equivalent regulatory apparatus — its technical architecture function, which establishes the standards to which all production information technology must adhere.

Baumol’s disease and monopolies are only two of many market failures. Email me with your favorites (or, even better, leave a Comment) and next week we’ll pick up where we’re leaving off.