ManagementSpeak: So-and-so has left the company to pursue other interests.

Translation: We finally fired his worthless behind.

KJR Club member Dave Farris’ interests include interpretation of management phraseology.

This is a tale of three departures and their lessons for IT leaders.

Departure #1 is Steven Slater. In case you’ve been living in a cave, Slater, a JetBlue flight attendant, experienced an intense customer relationship opportunity with a passenger who retrieved her luggage before the plane reached the gate.

That’s when Slater achieved greatness: