ManagementSpeak: Thank you for pointing out this problem.

Translation: You are the problem.

KJR Club member Hannu Laukkanen, on the other hand, is the solution … to understanding what’s just been said.

Apple and internal IT have a lot in common.

Not really. But they could.

Take the App Store, and Apple’s well-known policy that before you control what you install on your iPad, Apple first controls what you can’t.

When Apple prevents you from doing what you want with a gadget you bought from it, it gives ownership a bad name.

As a metaphor for how IT might support end-user computing, on the other hand, the App Store provides excellent guidance,