ManagementSpeak: No, there hasn’t been a change in policy.
Translation: Disregard the written policy, and our previous statements. This is your new reality.
Thanks to Norman Meyer for this indicator of our current reality.
ManagementSpeak: No, there hasn’t been a change in policy.
Translation: Disregard the written policy, and our previous statements. This is your new reality.
Thanks to Norman Meyer for this indicator of our current reality.
News flash: business is speeding up.
Okay, maybe it isn’t news. But if it isn’t, why are so many businesses slowing down?
No, it isn’t your imagination. Read “The Hard Evidence: Business is Slowing Down,” Tom Monahan, Fortune, 1/28/2016). Among Monahan’s findings, using 2010 as a baseline:
Like all statistics, these are open to alternative interpretations. IT Projects might, for example, have become bigger and more complex over the five years covered by the study.
Or maybe it’s due to Agile: Emptying a dynamically managed backlog might take more time than finishing waterfall projects that exercise tight scope management. Completion is one thing. Agile’s shorter time to first value is something else.
For hiring, with 2015’s lower unemployment rate, open positions might have become harder to fill. For purchasing … I’m sure we can come up with something if we put our minds to it.
Or not. Monahan’s data match my experience — the average business errs on the side of caution, never mind the impact on velocity and agility.
What if Amazon made decisions this way? Google?
A better question: What will you do if Amazon or Google decides to invade your markets?
This sort of invasion isn’t always apparent, either. For example, do you think the folks at Dex realized Google Maps was an invasion when it first appeared?
Truth in advertising: Neither did I, until I realized that’s where I was looking for nearby sellers of what I wanted to buy, leaving the Yellow Pages on my kitchen bookshelf.
But then, nobody was paying me to realize it, so I don’t feel all that bad about missing it.
Here’s a guarantee: If your business sells physical products, it’s at risk of invasion from competing products with embedded intelligence and connection to the Internet of Things. If you sell some form of services … see Google Maps, above.
Justifying delay until flank attacks appear by claiming a “fast follower” strategy is a losing proposition. Among the reasons: fast followers are rarely the companies that know how to be fast.
How does a business become fast? Getting rid of everything that makes it slow is a good place to begin. Start with decisions. These are things politically-driven business managers avoid like rabid weasels, by the way, so a business speed-up artist is operating in a target-rich environment.
And there’s no richer set of targets than the variety of governance and steering committees that pervade most enterprises.
Maybe you’ve avoided this infestation. But probably not. The bigger the decision, the more likely it will be governed by a committee, specifically to give decision-makers political cover should something go wrong.
Here are five straightforward steps for scaling back committee decision sclerosis:
Populate your committees based on expertise instead.
Do something radical: Insist that all committees meet weekly instead. Don’t worry about this congesting the company. The effect can be the exact opposite: Committees that meet four times as often ought to have meetings that only last a quarter as long.
Unless, that is, your company makes a habit of hiring and retaining employees and managers it can’t trust to make good decisions. If that’s the case, fix your staffing practices.
Then make culture your new governance.
There. That wasn’t so hard, was it? Sure, most members of most committees will run away screaming in terror.
But that’s a small price to pay.