I keep hearing loud, angry people complain that our problems are the result of people refusing to take personal responsibility. Which is to say, it’s all someone else’s fault.

Many of those I’ve heard spouting this complaint most publicly are in leadership roles in their organizations, and they aren’t speaking self-referentially, although when a leader says it’s someone else’s fault, that leader takes something less than personal responsibility.

Which brings us to Steven Spielberg and Roger Ebert, not that either of them is loud, angry, or gripes about others failing to take personal responsibility.

Too often, company leaders think of themselves as Roger Ebert, finding safety in the reviewer’s role. They sit in judgment of employees’ ideas and proposals, creating a sort of movie viewing booth where they screen and rate business proposals. If the proposer is allowed to present in person the session resembles an interrogation — envision a circle of shadowed reviewers surrounding the presenter, who sits under a hot, bright spotlight. Or else the entire evaluation focuses on the proposal document, which is to say on the presentation of the concept, not the concept itself.

The critic’s role is risk-free, and achieving career success by avoiding personal responsibility often works. It’s hard to go wrong preventing bad ideas from getting through.

The problem is, you can’t go right either. It might be riskier, but it’s also far more rewarding and enjoyable to help good ideas to succeed. But to do that you have to become Steven Spielberg instead of Roger Ebert — a producer, which means an active collaborator in achieving success.

Leaders aren’t supposed to have all the good ideas themselves. Far from it, they seek out great ideas and then help develop both those ideas and the people who brought them forward. Which means evaluating suggested courses of action is an important dimension of a leader’s responsibility. The difference is, the critic’s job finishes with the evaluation, while the leader’s role begins there.

Understand, I like Roger Ebert. He writes well and enjoys movies filmed in color without subtitles that have car chases and explosions, along with the other kind. He performs, in other words, a useful service and performs it well.

The entertainment industry could, however, get along without him and his brethren entirely. If your goal is to be a leader and not just to have a leader’s title, remember: Roger Ebert is optional. It’s Steven Spielberg and his fellow moviemakers who lead their industry.

I’m sitting in our cottage in the Wisconsin woods. My laptop computer is working perfectly, unlike the pipe to the septic tank, which froze in the 15-below-zero cold. Is this juxtaposition of working and failed technologies irony, I wonder?

Speaking of technology that sometimes fails, I continue to digest reader comments about my proposed policy of “Productive Flexibility” which allows end-user software installation for business purposes with manager approval.

One comment came from a client and friend — a CIO whose opinion I respect. “You got that one wrong, Bob,” he told me, describing a current project for which total lockdown is the plan. It’s the best decision for his circumstance, as I agreed after he’d described his situation.

Which brings me to James Reaney, a reader who found himself agreeing with me, at least partially, even though he describes himself as, “… an individualist with VPS-leaning tendencies when I wear my IT manager hat.” Mr. Reaney challenged me to take the other side of this issue, instead writing from the point of view of a poor, beleaguered PC support manager.

Hmmm. Okay, I’m managing PC support again. (It’s been awhile — the last time I held this job my team supported Windows 3.1 and Netware 4.1.) I have a limited budget and staff. We’re keeping our heads above water, but only because we’ve standardized the PC build and enforce that build through total lockdown. Will I really take my own advice and allow end-user software installations?

Wattayou, nuts? Stick my neck out for an IT budget increase that will benefit someone else’s cost center at the expense of my own? Not a chance. That would be political suicide.

Here’s what I would do: Meet with every budget manager in the company to discuss the costs and benefits of a Productive Flexibility policy. I’ll put it into practice for every manager willing to support it. My department will track help desk calls to determine which workgroups are asking for the most additional support as a result of the new approach. Those driving the need for more staffing will either support my request for additional headcount or roll back the software packages that drive my department’s workload the most.

What about those cost center managers who won’t commit? If they won’t sign up to the business benefit, to heck with them.

Lock ’em down!