Is Agile agile enough?
I’ve been an Agile proponent since before we knew to call it Agile (although curiously, I don’t seem to have written much about it over the years). I’m not sure it’s going to survive its own success, though, for three reasons.
All Posts in Process Management and Improvement
Customer Elimination Management, One More Time
Here’s one way it goes wrong.
I’m booking travel to a client I visit on a regular basis. Round-trip airfare has been about $450 since I first started working with them. This time, though, Delta.com quotes $1,300 for the same trip, or $900 with one connecting flight.
I call a live human being who confirms the new rate, and, after doing some checking, explains that Delta no longer provides a round-trip rate for this destination unless I stay over a Saturday. Otherwise I’m paying for two one-way tickets.