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|In: Industry Commentary|Last Updated:

According to the KJR Manifesto, relationships precede process (Guideline #4) — before employees can work together effectively they first have to establish trust.

That’s hard enough when employees work in the same locale. Such factors as working on different floors or for rival managers can be enough to prevent it.

It’s harder when there’s no face-to-face interaction, as is the case when some employees work remotely, or when the entire enterprise is virtual. While telepresence technologies have improved, web conferencing software like WebEx and GoToMeeting, Instant Messaging (a necessity, by the way), e-mail, shared files … even teleconferencing … aren’t remotely close

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|In: Industry Commentary|Last Updated:

What’s good for each of us isn’t necessarily good for all of us.

This column is prediction, not advice, so please allow a bit of self-indulgence: History will, I think, mark 2009 as the year the newspaper industry ended in the United States.

It won’t be the year the last newspaper is printed. Like Mike the Headless Chicken, who ran around for a year and a half after his decapitation, print news will linger for awhile. Its demise, however, is assured, the victim of:

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