ManagementSpeak: It’s a quick and easy process.

Translation: It’s neither quick nor easy and you will be frustrated at every turn.

KJR Club member Jim Winston reveals what quick and easy usually turns into.

Where does an author or speaker’s responsibility to be clear stop and the audience’s responsibility to comprehend begin?

A number of years ago an official in Washington DC used the term “niggardly” in a sentence. He was chastised, not because he had used a racial epithet but because he should have known some of the people who heard him might have thought it was a racial epithet.

While not as extreme as this example, I received a very angry e-mail from a long-time subscriber because of last week’s column.