ManagementSpeak: Right or wrong, let’s stick to the process.
Translation: I agree it is a bad idea, but the process protects me from having to make or defend a real decision.
Bryce Alexander joined the KJR Club by sticking to our simple process: He listened carefully, interpreted accurately, and e-mailed the result to [email protected].
Let’s talk about ITIL.
Regular readers of this column might be under the impression that I’m hostile to the very notion of ITIL. But I’m not. It’s a rich source and organized catalog of ideas and techniques for running IT processes effectively.
Not that I’m an unquestioning admirer. Based on what I’ve learned about the subject, ITIL has at least four major weaknesses:
