ManagementSpeak: He isn’t a good fit.
Translation: I don’t like him.
But we like Dave Reiser for submitting such a perceptive example of ManagementSpeak in action.
ManagementSpeak: He isn’t a good fit.
Translation: I don’t like him.
But we like Dave Reiser for submitting such a perceptive example of ManagementSpeak in action.
I was talking politics with an acquaintance. Explaining his positions on the issues he told me he’s a social liberal but fiscal conservative.
Not uncommon these days. But it occurred to me that while accurate, his self-description had nothing to do with liberal or conservative political philosophy, just liberal and conservative affinities.
What’s this have to do with the world of business?
There is a connection, and we’ll get to it. But with the impending election the poor quality of political discourse in this country is once again on my mind, and this sort of self-indulgent piece is the price you occasionally pay for getting KJR for free.
Let’s get to it.
“Social liberal” should mean you base your positions on social issues on liberal political philosophy. What it does mean is, you hold positions commonly associated with the Democratic party.
Likewise fiscal conservatism, which means holding positions about financial policy commonly associated with the GOP.
The two major political parties and commentariat have convinced most of us that liberalism and conservatism are opposing political philosophies — poles on a spectrum. This is bunk.
Liberalism is more or less an extension of John Rawls’ principle that a fair society is one you’d design if you didn’t know where you’d be born into it.
Conservatism is, more or less, adherence to the principle that the government is the solution only to problems that can’t be decently solved without its intervention.
Do those strike you as opposites — poles on a continuum? To me they’re entirely compatible and complementary. Neither excludes the other. If recognized as complementary principles, different people would still reach different conclusions when applying them, but with a lot less acrimony.
Because our political dialog is really all about affinity — choosing which side you’re on — a Republican candidate for office would be rejected for agreeing that you can’t fix potholes and bridges without spending tax dollars to do it. Meanwhile, Democratic candidates have to at least pretend that anything less than perfect fairness is entirely unacceptable.
And, both parties subject us to a form of political advertising best described as “here’s why the other candidate is awful.”
Imagine applying this art form to selling cars. General Motors’ ads would grimly describe the Toyotas that accelerated uncontrollably. Toyota would retaliate with Thunder Road ads — photos of the skeleton frames of burned out Chevrolets — excoriating GM for being so greedy it wouldn’t install safe ignition switches.
Affinity-driven political philosophy drives polarization. Affinity means understanding what makes you a member of the club. You have to learn and follow its rules.
What’s this have to do with the world of business?
As promised, there is a connection, and not a particularly subtle one, either (and thanks for indulging me): When it’s election-year politics we call it polarization. When it’s politics in business we call it organizational silos.
But while the root causes of political polarization and organizational siloes are different, their sustaining strategies and tactics are quite similar, and if you don’t think so, try defending the bureaucrats in HR to your colleagues in a badly siloed company.
It just isn’t done, and if you’re on the other side of the fence try defending the propeller heads in IT who are always chasing the latest shiny ball; the bean counters in accounting who understand the price of everything and the value of nothing; the pointy-haired bosses who, walking into the Clue Store with a plutonium American Express card would leave empty handed …
Get the picture?
Recently I’ve seen quite a bit of commentary regarding what psychologists call confirmation bias — the tendency to accept without question any and all inputs that support a position you’ve already taken while ignoring or nit-picking to death anything calling it into question. The gist of these articles is that we might as well give up on forming rational opinions, because we can’t. Confirmation bias will always prevent it, and we won’t even know that’s what’s going on in our heads.
I’m less convinced of the hopelessness of it all, largely because, over time, we’ve accumulated pretty good evidence that science works (like, the device you’re reading this on depends on it).
How do scientists … good scientists, at least … avoid confirmation bias? The good ones avoid it by not wanting to prove they’re right. They aren’t even motivated by the need to be right.
What they want is to understand how something works. Confirmation bias doesn’t ever enter the picture.
Try it. Start with HR — the discipline, not the department. You might be surprised, not just at what you learn, but at how much there is to learn.