ManagementSpeak: You’re on the front lines providing a great customer experience!
Translation: Better you than me!

Correspondent L.T. wishes IT was more of a trusted partner and less of a field hand.

ManagementSpeak: Mr. Jones has left to pursue other interests.
Translation: It turns out we’d hired another loser, and we had to pay him a bundle to leave quietly.

IS Survivalist Roger Phillips’s contribution, on the other hand, was another winner.