How to staff a help desk (first appeared in InfoWorld)
...who assembled a high-end gaming system from spare parts? You can pay a lot more than the local Taco Bell and still save a ton compared to those computer scientists...…
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Good news and bad about CRM failure rates (first appeared in InfoWorld)
...your suppliers, their suppliers, and the shipping and distribution companies that move stuff from one to another. CRM is a core business strategy. It refocuses a company around the management...…
Thank you and farewell (first appeared in InfoWorld)
...products; I should have focused on its leadership. Gates, Ballmer and company successfully focus their employees on beating the competition. So here’s a question for you: Are your employees’ competitive...…
Limits to growth
...as well as they’re supposed to. So here’s a question: Where did those “best practices” come from? Who decides, for you and your company, what’s really best? There are limits...…
The feasibility of unlocked desktops
...infection per 16,000 days of personal computing, more or less. The nature of security: Here’s a reminder: The point of a company’s security policy is to establish the company’s desired...…
Putting the lie to lie detection
Sometimes deep analysis isn’t necessary. Simple juxtaposition will do. For example: You have undoubtedly read the scribblings of opinionators on the subject of oil prices and oil company profits. “Of...…
Threat management – the political plan
Imagine you’re no longer responsible for keeping your company’s computers up and running. Instead, you’re an epidemiologist. Rather than a new and very aggressive malware threat you read about a...… (2 comments)
Public/private sector inversion
...cover this year in KJR, and, almost as important, what I should be writing about so your non-KJR-subscribing colleagues would find it more compelling. One more thing: My ManagementSpeak inventory...… (15 comments)
Fun from the intellectual property police (first appeared in InfoWorld)
...compelling logic — Borders.com has nowhere near the mindshare of Amazon.com or Barnes and Noble; Amazon.com still needs bricks to complement its clicks. Okay, it’s old news. Last July, in...…
When, and when not to outsource (first appeared in InfoWorld)
...I received quite a few letters presenting the counterargument that you should outsource non-core competencies. Why? Because they aren’t your core competencies, that’s why! It’s hard to come to grips...…