...because the answer is obvious. For companies already dedicated to providing outstanding customer service, Digital technologies won’t transform it, but they will undoubtedly improve it. For companies that didn’t give...…
...waves of technology propelled us through geologic time to the Pleistocene era of object-oriented programming. IT organizations have finally started to figure it out: Better project completion rates come from...…
...often, the company’s top executives. Nobody is going to buy their services voluntarily, which means nobody is willing to pay for business functions that are absolutely necessary to the company’s...…
...signing contracts with Salesforce.com without asking IT’s permission first (see Cloud 2.0, above). Here’s what’s rarely mentioned: Companies have invested large amounts of time, effort, and political capital developing IT...…
...market is the PC revolution’s battlefield, where companies compete for the hearts and minds of customers. Other readers objected to my calling Gates a revolutionary because he hasn’t come up...…
...competitor will add to the complexity by enhancing their next-generation product or service. Often, government regulations also add to the complexity load. Not that they’re unnecessary — that depends on...…
...it a network computer? So, I guess, is the iMac. It’s OK. Ellison coined the term “network computer.” He can define it as he pleases. Speaking of newly coined buzzwords,...…
...more than a name, address, and identifying number. You’re a complex collection of memories, opinions, habits, skills, abilities, and relationships. You’re the result of random chance, pure and simple: You...…
...it. When a computer program that used to work crashes, programmers often do the same. 2. Sometimes, the tools we use in computing just don’t work the way they’re supposed...…
...officer and committee; written standards and policies; a comprehensive employee training program and so on. They’re recognition that corporations are different from us “natural persons” in a deep and fundamental...…
