TWITS
...of Stan Jones’ immortal Ghost Riders in the Sky, here’s my paean to CTI (computer telephony integration, as if you didn’t know): TWITS A computer and a telephone were sitting...…
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A Labor Day dichotomy
...value-creating work in most companies is performed by its non-managerial employees. They are the ones who design, assemble, market, sell, distribute and support the company’s products and services. Every single...… (1 comment)
Customer service ain’t what it used to be … as a business strategy, that is
...direct competitors. Where is this taking most companies? Into a world where price and convenience are what matter most. The customer experience, no matter how phenomenal, will be the tie-breaker,...… (7 comments)
Enterprise Architecture / Enterprise Technical Architecture Cage Match
...Most of the time, which choice a company’s leaders make is less important than making one and sticking to it. Enterprise technical architecture, on the other hand, is intrinsically complicated...… (1 comment)
In defense of specialists
...means their idle time costs more than anyone else’s idle time. And as they give your company a competitive advantage, the better yours are compared to your competitors, the more...… (2 comments)
Face to face with real, paying customers (first appeared in InfoWorld)
...Customers. – Bob My alternative pointing device worked when I plugged a keyboard into the back of my laptop computer. Otherwise the laptop reported a keyboard error. When I reached...… (2 comments)
Darned if you do, damned if you don’t
...a … boss who complained that people were complacent … The problem was that when he left he didn’t peek into every cubicle and office. The lack of people around...…
The new everything
“Digital” has replaced “Cloud” as the hot synonym for “Everything.” No matter what a company plans to do and how it plans to do it, it’s now officially Digital. Not...… (1 comment)
The ethical world is far from flat
...perspective the legal situation is clear. Namely, it is whatever your company’s general counsel says it is. Unless you own the company you have no legal discretion in the matter....… (5 comments)
Motivational ethics (first appeared in InfoWorld)
...emphasis on swifter communication, better communication, error-free communication, and the rest of it, Barley spoke about how good communication can mess up a perfectly good situation. For example, the British...…