...more comforting than notions like the need for focus, disciplined execution and persistence. And given a choice between a comforting explanation and one that actually works, many people prefer comfort....

...benchmarking. Whenever you compare your organization’s performance to a best-practices benchmark, you’re making the unstated assumption that your company is trying to optimize the function in question. No, it’s worse...

...too busy to deal with any more complaints about you. “So here’s the deal: Every month end, if I haven’t heard any new complaints about you, you’ll get a check...