For your book list
...It wasn’t written for CIOs, and no, I’m not recommending it to help you improve service to your internal customers. If you haven’t been paying attention: The whole notion of...…
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AMPing up motivation
...you use it to guide how you set up the work environment and management culture, while never actually presenting in terms of your hoped for causes and effects. Motivation isn’t...… (6 comments)
Solutions to silence (first appeared in InfoWorld)
Why do you have two ears but only one mouth? Not, as the cliche would have it, so you’ll listen twice as much as you talk. It’s so you can...…
Guest post from Bob! AI and Data Bias
...comes from SQA, a search for situations in which a program doesn’t turn its inputs into the right outputs. Bring generative AI into the conversation and the day-to-day need for...… (4 comments)
No, it isn’t the easy part (first appeared in InfoWorld)
...to do is brandish the screen in front of me. I’ll cave in an instant. Sometimes whole sentences can cause just as intense a reaction. Many InfoWorld readers react to...…
No excuse
...and an explanation is which side of the conversation you’re on: It’s an excuse when it’s an explanation you give me that I don’t think is good enough. Certainly, some...…
Merger and Acquisition Mania
...collaboration tools — MS Office, Exchange, Outlook, SharePoint, and Skype for Business. In theory this means IT support staff only need to learn how to support this one collection of...… (4 comments)
What to do with the advice experts give you
...context and nuances from your confirmation bias, and staying on the right side of that line. Where your self-awareness should kick in is when you find yourself explaining what you...… (10 comments)
Ain’t it awful?
Back in 1994 I wrote an ain’t-it-all-awful guest piece for InfoWorld. It listed ten IT trends that back then seemed to my younger self to exemplify everything wrong with our...… (3 comments)
Why IS is like golf (first appeared in InfoWorld, July 8, 1996)
...in the wrong direction. 11. In golf you can hit a great-looking shot that lands nowhere near the hole. You can also hit a nasty-looking shot off the heel of...…