...there’s high likelihood your integration is in even worse shape. So before you start to rationalize your applications, set up a well-engineered integration framework. Every time you touch an application,...…
...process and activity. It’s possible to “pop” customer information, such as recent purchases and the 10 most recent customer interactions, on the screen of any employee interacting with a customer...…
...laws and regulations isn’t an obligation, and it’s clear that many businesses simply figure the cost of fines into their return-on-investment calculations. And even among businesses that do consider the...…
...to invest a dollar’s worth of hard drive to install it, bless your heart. And if Microsoft wants to keep on calling a product it packages and ships as a...…
...less than four months later, and Hubert Joly, Best Buy’s new CEO, has provided an exit-door instruction manual (“Don’t let it hit you in the glutes on your way out...…
...once said, if you ignore the lessons of history you’re doomed to repeat the 7th grade. Dan Bricklin first invented the electronic spreadsheet back in 1979. It was immediately and...…
...mounted a huge BIG/GAS lobby to de-legitimize any and all governmental regulation. For years, American businesses have craved as much information about their customer’s habits as they can get. And...…
...pile of money and executive attention available for investing in business success is far from infinite. Where you can convincingly connect the dots between what your organization does within the...…
...not diagonal). The person displaying it is communicating his affinity and affiliation with groups that have an explicit goal of suppressing, denying equality to, and inflicting violence on anyone who...…
...few months after entering it for that exact reason.) If you deny the validity of this insight into your own decision-making, you’re vulnerable to every sales shyster who learns how...…
