The sum of some fears
...whole company. It’s just for one day, though, so you only get to make one change. My question: What would that one change be? In most organizations the answers are...… (4 comments)
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Why permeability is so safe
...knowledge management tactic: If your company’s stuff makes it into, for example, a LinkedIn discussion forum where the employees of other companies read all about it, you have little to...… (8 comments)
About ROI
...You can see them all at Bob Lewis | CIO . New on CIO.com’s CIO Survival Guide: “Why IT communications fail to communicate.” The point? Never confuse documentation with communication....… (5 comments)
A modest proposal
...each workable, none “best,” and without much to help you decide which fits your specific situation. For example: I recently criticized ITIL for endorsing IT charge-backs as industry best practice...…
Bad service as good business (first appeared in InfoWorld)
...quality of customer service is every bit as logical as regulating price and quality: For monopolies, regulation is a surrogate for the market forces that constrain other enterprises. When businesses...…
Business Relationship Management
It appeared in Forbes, it was about how to run IT better, and it was fatuously patronizing. For a change of pace, it didn’t come from superficially informed business pundits...… (11 comments)
A holiday card to the industry, 2011
...and the opportunity to earn a better one in the future. And it is also a community … a collection of men and women who connect with each other, enriching...… (2 comments)
Are we all Charlie Hebdo?
...Ganesh, Zeus and Odin so polytheists wouldn’t feel left out. That would show ’em! I’m less sure what exactly it would show ’em. Probably, it would have shown how easily...… (10 comments)
With friends like these … (first appeared in InfoWorld)
...winning will result in your complete inability to function, and you’ll have to move on to the next jungle, where you can start your practice of slash-and-burn agriculture all over...…
Service isn’t enough (first appeared in InfoWorld)
...doesn’t suffer from repetition.) To stay ahead of the pack when it comes to providing service, companies have invested heavily in technology. In addition to EDI and fax-on-demand, we’ve pressed...…