VPS history at a glance (first appeared in InfoWorld)
...circles these days: “We won’t do it for you and we won’t let you do it for yourself.” It’s the pure version of centralized IT control. Most of the correspondence...…
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A real Catch 22 (first appeared in InfoWorld)
...the development of cross-functional, highly interdependent governance structures. Requirements: The successful candidate must have excellent communication, presentation and facilitation skills, and be able to communicate information convincingly to different audiences...…
The roles IS plays (first appeared in InfoWorld)
...time and attention in pursuit of its logistic and tactical roles in the organization. As it should. You have to survive until the future gets here, after all. How about...…
What corporations and spleens have in common
...my doubts) but group decisions and decision-making processes are quite different from those of individuals. We’ve seen this time and again in the form of mob behavior, and in the...… (1 comment)
De truth about cutting IT costs
...is that what’s troubling you, bunky? Turn it off. Connect end-users directly to the new one through your BI tool. If you don’t have a BI tool, write one dump-and-load-into-an-Excel-Pivot-Table...…
What’s in a name?
...readers in the right direction but not so much substance that they get stuck in one section for so long they forget what they read in the three preceding sections....… (86 comments)
CEM in CRM-land (first appeared in InfoWorld)
...folder covers. He apparently expected the recipient — the CIO for a major division of a Fortune 500 enterprise — to assemble it all for internal distribution. For some reason...…
ManagementSpeak, 3/5/2007
ManagementSpeak: I’ll get back to you on that. Translation: I’ll get back to you on that when hell freezes over. KJR Club member Dave Wolanski didn’t wait that long to...…
More bridge lessons
...decades, the United States invested 3 percent of GDP on infrastructure. Since 1980 we’ve spent one third less and our infrastructure is deteriorating. It’s a pattern that is, by now,...…
Fix a problem, or cause another? (first appeared in InfoWorld)
...however. For example, you can fix a process problem with training to increase skills and knowledge. Finding suitable solutions to problems while showing good judgment and a sense of perspective...…