...individual employees connect with individual customers. A person-to-person business puts employees in the middle and views processes and procedures, information technology, knowledge-sharing systems, along with the telephone and office furniture,...…
...it. It’s no longer competitive. Draw your own conclusion about cause and effect, but please, don’t allow anyone in your company to debate the merits of plain-vanilla vs customization, because...…
I been readin’ about how the new economy, and how the Internet has changed everything. It’s pretty interesting stuff. For example, didja know time and space have collapsed? It’s true!...…
...and unemployment — outweigh the possible benefits. Which is why the most useful tools in any change leader’s toolkit are the “Three C’s”: Communication, communication, and yet more communication. That’s...…
...dates, was an intelligent design decision back in the 1960s and 1970s when in-house and commercial programmers wrote most of our legacy systems. Storage — both RAM (we called it...…
ManagementSpeak: We’re transferring you to the help desk. We’d like you to mentor them in your free time between calls, so that they can solve problems better. Translation: Is your...…
...engineer, nor anyone who cares enough about the organization to start rebuilding one. Communication: Grade = D. Leaders have to listen – one on one and organizational listening. And they...…
...mail. Ignore its value for commerce. Within the United States alone, homemakers, grandparents, and kids in 10 or 20 million households regularly correspond with one another without ever smearing ink...…
...only “intangible benefits.” This is such a nice turn of phrase, don’t you think? Technically, it means the benefits are non-financial in nature. But it’s hard to avoid the conclusion...…
...wrong, because … and this insight is crucial to understanding the situation … in most large organizations the owners don’t want them to. That isn’t the case in companies with...…
