Redefining IT’s mission (first appeared in InfoWorld)
...my perspicuity and persuasiveness. How to run IT is another matter. And when you run IT, trying to make anything that happens in the enterprise not-your-problem is suicidal. One way...…
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Quicker isn’t as simple as it looks
...table to the other. For the new process it’s only eight seconds — a respectable 20% reduction, with an 80% reduction in cost to go with it. It’s a triumph...… (1 comment)
When ROI collides with grokking, grokking wins every time
...it has legitimized the pursuit of revenue as a strategic objective, making it more desirable than cutting costs. And, it is rooted in the proposition that information technology can provide...…
Integrated IS Plan #4: Business Infrastructure (first appeared in InfoWorld)
...in your planning and priority setting. It’s an invaluable resource. End-user support plan — giving employees a great toolkit and then cheaping out when it comes to helping them use...…
A CIO’s-eye view of the debt ceiling crisis
...when the situation gets thick. Don’t make this mistake in your relationships with other players in your company. The moment you make disagreements and decisions that don’t go your way...… (34 comments)
Why wait?
What’s Microsoft waiting for? Somehow or other, as, over the past four decades, its Office suite of applications has evolved into a powerhouse force for individual productivity and group collaboration...… (1 comment)
Business disorders (first appeared in InfoWorld)
...income and expenses are out of balance, it’s a symptom. You can no more cure your business by cutting expenses than you can cure a fever by dropping the patient...…
Global sourcing counter-trends
...a time: When you buy commercial software, the tasks that remain are to adapt it to your enterprise and vice versa. That means process redesign for the business, configuration and...… (1 comment)
SSN 2.0, Take 2
...Model your attacks on real-world ones. Explain to employees who click what they fell for and how to spot the next one. Because the bad guys don’t bother trying to...… (5 comments)
What’s it take to be a revolutionary? (first appeared in InfoWorld)
...relate this to your own management style. Do you insist on using only those good ideas you’ve developed on your own? Suggestion: List the dozen most important initiatives you’ve personally...…