Avoiding identity theft
...company. 1. The next time you order checks have only your initials (instead of first name) and last name put on them. If someone takes your checkbook, they will not...…
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How to make decisions (first appeared in InfoWorld)
...give it to someone else to make), and Consensus (you ask everyone involved to make it together). The worst leaders make a lot of command decisions. Command decisions make sense...…
Time to give up on metrics?
...lowly, because like it or not, few companies have much respect for their customer service call centers. Want proof? Ask yourself this: What is a company’s best source of information...… (21 comments)
Employee privacy – buck the trend (first appeared in InfoWorld)
...usage becomes acceptable employer behavior, we accept the principle of automated surveillance for detecting violation of all company policies and procedures. Consider the future. Computers will have built-in cameras; we’ll...…
The entitled manager
...intangible components. Want a committed, loyal workforce? Given that Greenleaf’s own compensation is more than $3.5 million, it’s clear that his own loyalty has been bought and paid for by...… (6 comments)
Facebook nation
...within which you do business. And don’t complain … not because I want to convince you that regulation as public policy is a good thing. Don’t complain because what good...… (7 comments)
Applying the lessons of Walter Reed
...2006 report describing numerous problems in Building 18). If the point isn’t clear, there’s this statement: “I command by commanding through my commanders and trusting them to execute the mission.”...…
Trend, fad, or blah blah blah?
...is completely different from the ASP (Application Service Provider) business model that preceded it because SaaS applications are designed for web hosting where ASP applications weren’t. I know this, just...… (2 comments)
Connecting the dots
...room full of geniuses becomes a collective idiot. Among those not committed to a common purpose are the purveyors of spam; the common purpose to which they aren’t aligned is...…
Of viruses and science fiction (first appeared in InfoWorld)
What do computer viruses and science fiction have in common? Answer: my recent columns on these two topics both generated lively Forum discussions on InfoWorld Electric. So here’s Round 2...…