From the mailbag, about PIPs
...time. In due course, I was pulled into the resign-or-be-fired meeting and given 15 minutes to collect my personal effects and leave. The company subsequently fought my unemployment claim all...… (2 comments)
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Think small
...to mention the increased vulnerability to network outages that comes with the cloud territory. Excel-based application integration: When business users need to combine data from multiple applications, big-company IT creates...…
Specialists, generally speaking
...consultants like me — people who know everything about everything. Or at least know how to create that impression. Smaller companies rely, for the most part, on generalists. Their receptionists...… (14 comments)
Death to Internal Customers
...his company’s history. It’s a comprehensive redefinition of the company’s business processes, intended to consolidate duplicate efforts among its business units. IT first conceived of the effort, and championed it...…
How not to keep the Internet from collapsing (first appeared in InfoWorld)
...(where, coincidentally, I worked for a few years) began creating the Standard Generalized Markup Language (SGML). Commercial publishers ignored it; the defense community embraced it as part of its Computer...… (1 comment)
Battle of the change methodologies
...imagine you’re a sales rep. IT in your company has embraced DevOps, including continuous integration and delivery throughout the applications portfolio. You use the company’s CRM system to keep track...…
Political Capital Management
Imagine your company, like so many others, makes use of some form of stacked ranking system in its employee performance management process. Now imagine you’re the CIO, and don’t much...… (1 comment)
Krell-o-nomics*
...of the IT organization and the company’s technical architecture. This isn’t easily achieved, and the most common tactics — IT treating the rest of the business as its internal customer,...…
Three principles for starters
...successful designs, whether the subject is the organizational chart, the company’s compensation system, or minor matters like your company’s products and services. Start by nailing down “function” and take it...… (11 comments)
Does your workplace squawk or sing?
...attached to them. The two possibilities aren’t mutually exclusive either. It’s likely most work environments have to be complicated but don’t have to be as complicated as they are. Here’s...… (2 comments)