Measuring service
...Quite the opposite: It’s a workhorse method for assessing how well an organization meets its commitments in delivering a service. So just in case you haven’t been inculcated into the...… (1 comment)
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Technical architecture’s irreducible core
...agile. It (1) improves the enterprise technical architecture iteratively and incrementally, and (2) implements an ETAM function within IT iteratively and incrementally as well. It starts with a foundation, as...… (8 comments)
The decline and fall of in-person events
...web. This adds to the competition for attention and participation. It also makes justifying participation harder when there’s work to do and your boss wants it done Right Now. Bob’s...… (10 comments)
IT critical success factors #11 and #12: What’s needed for architecture, and why the service desk matters so much.
...desk; and a culture of architecture, not only in IT but throughout the business. What they have in common: They’re both about getting people to go where IT wants them...… (4 comments)
Team dysfunction the combinatorial way
...know? Make a note: Unless you’re new, you shouldn’t need gray.) When you look at the whole picture, what’s your overall impression … how un-green does it look? Imagine it...… (7 comments)
IT management’s patriotic duty
It’s time for a few I-told-you-so’s (ITYS), some industry commentary, public policy ramblings, and just enough connection to IT leadership to justify the rest. ITYS #1: In his Fatal Exception...… (8 comments)
Entrepreneurship, governance, and striking a balance
...the decision-maker and then trusts the decision-maker’s decision. Authoritarianism: The decision-maker makes the decision and announces it. Voting: There’s safety in numbers, so let’s just tally them. Nobody can blame...… (5 comments)
Preventing speed bumps
...it. You’re the CIO. One way or another you need to keep the lid on conflicts within IT. So you instituted DevOps, not only to help speed things up but...… (1 comment)
Urban forebodings
...main theme. But if you’re interested in the ETG and its impact on organizational dynamics, that’s one of the topics Scott Lee and I took on in The Cognitive Enterprise....… (1 comment)
Making contract negotiations easier
...inflation each year. I saw another that included a non-solicitation clause preventing the client from recruiting vendor staff while leaving the vendor free to solicit as it liked. I’ve been...…