...benchmarking. Whenever you compare your organization’s performance to a best-practices benchmark, you’re making the unstated assumption that your company is trying to optimize the function in question. No, it’s worse...

...it into the corporation’s structure, compensation, and culture. A strong CEO would have recognized that in business, “fair” doesn’t mean equality. It means meritocracy. This CEO opted for “mediocracy” instead....

...organization, you need them for more than the internal, day-to-day business of IT. IT governance — the means through which the company sets priorities and allocates resources, and which smaller...