...sit in the lunchroom, commiserating about this lack of clarity and their own unimportance. Instead, most employees, in IT at least, develop independent criteria for what really matters. Their allegiance...

...… credit for thinking, debating and compromising, instead of acting like the crisis is still unfolding. Lesson for IT: Autocracy works for crisis and art, and I’m not that sure...

...a central IT organization that tries to support the enterprise. One IT organization that has to support multiple, autonomous Optimization Units won’t be able to sub-optimize its own operations in...