ManagementSpeak: I would really value your input on this report. Translation: I haven’t got a clue about this. Thanks to Glenn Williams, our clue-full source, who gets credit by name...

...reporting rather than using the Settled data. Translation: We’re afraid you’ll find the errors in our Settled data. This week’s example of what-they-say vs what-they-mean is, in contrast, error free....

ManagementSpeak: We’re going to have a friendly competition between teams. Translation: We think we’ve found a clever way to get employees to work extra hours for free. The competition among...

...1999) we should never have placed our emphasis on information in the first place. Not that information is a bad thing, you understand. It’s that information is the frosting, not...