Another CEM case study (first appeared in InfoWorld)
...owns an excellent dial-up ISP with the same core brand, broadband is a different division, so it set up its own dial-up service rather than piggyback on one that works...…
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Offshoring ethics (first appeared in InfoWorld)
...increases profits, wonderful. A business isn’t beholden to any particular nation. (Best exposition on this subject: Arthur Jensen’s speech to Howard Beale in Network. Rent it and you’ll find that...… (1 comment)
ManagementSpeak, 2/19/2018
ManagementSpeak: Can you please help me understand the email below? Translation: You didn’t get my permission before beginning an email conversation outside the department. If I told you the name...…
Which way is forward?
...is a meaningful designation. Strategy is a succinct explanation of what an organization plans to win on (if it’s for an entire company). For IT and other segments of an...… (6 comments)
A root cause of stupid
...Nothing to it, that is, other than persuading an entire industry to adopt the system in question. Did I say “entire industry”? Were it only that simple. The task is...… (2 comments)
ManagementSpeak, 7/17/2023
ManagementSpeak: Your attention to detail is very helpful. Translation: Your attention to detail is a PITA. This week’s contributor is anything but a PITA. If you like this ManagementSpeak, contribute...…
ManagementSpeak, 8/10/2009
ManagementSpeak: You need to be creative. Translation: I can’t give you a budget, or the people you really want, or any other useful support, but you need to do this...…
ManagementSpeak, 2/8/2010
ManagementSpeak: It looks like you’ve thought of everything. Translation: I have no ownership in this idea, and no reason to care about it. Good thing you won’t need my help....… (1 comment)
Managementspeak, 7/5/2010
ManagementSpeak: I want to hear your input and thoughts to help the business prosper. Translation: I want to hear your input and thoughts, so long as they’re exactly like mine....…
ManagementSpeak, 11/9/2015
...complain about her coworkers and I have a couple of meetings. Not to complain, but my ManagementSpeak inventory is running just a bit low. Care to help top it off?...…